On 8 June 2026, NEXOWARE GmbH announced the acquisition of visoma tickets, one of the most widely deployed ticketing systems among IT departments and managed service providers (MSPs) in Germany (NEXOWARE press release via PresseBox, 8 June 2026). The deal brings two major DACH ticketing platforms under a single umbrella, with a stated ambition to accelerate AI-driven automation across the combined product portfolio.
Who Are NEXOWARE and visoma tickets?
NEXOWARE GmbH is positioned as the specialist software vendor for IT service providers and MSPs across the DACH region (Germany, Austria, Switzerland). The company claims more than 1,600 customers and over 100 employees (PresseBox, 8 June 2026). Its flagship product, DocBee, is a cloud-native ITSM platform with integrated AI capabilities.
visoma tickets is an established ticketing system with more than 13 years of presence in the German market. It is valued by IT teams for its broad integration coverage across ERP platforms, infrastructure monitoring, and communication tools. Mike Bergmann, co-founder of visoma, notes that his team built a solution recognised for its operational quality and relevance.
Dr. Oliver Mauss, CEO of NEXOWARE, frames the acquisition as an accelerator for the group’s AI roadmap: automatic ticket classification, AI-assisted first-level support, and intelligent solution suggestions are cited as the top product integration priorities.
What This Acquisition Means for Companies Working with DACH IT Partners
For a CIO or CFO managing an ERP project in Germany — or working with a German-speaking integrator — this consolidation has practical implications.
First: your IT service provider may already use one of these tools. MSPs and ERP integrators in the DACH region commonly rely on third-party ticketing systems to manage incidents, support requests, and contractual SLAs. If your partner runs on visoma tickets, their support platform now sits within a group actively pushing AI features. The likely impact for you: changes to the customer support interface over the next 12 to 18 months.
Second: AI-driven support automation is coming to mid-market integrators. Automatic ticket classification and AI-powered first-level support are no longer exclusive to large ERP vendors like SAP or Microsoft. A mid-sized MSP will soon be able to deploy these capabilities through its ticketing platform. For internal teams, this can improve response times — but it can also make initial incident handling less transparent if escalation procedures are not clearly defined in service contracts.
Third: MSP market consolidation in Germany is accelerating. This acquisition is part of a broader trend of ITSM tool consolidation and IT services provider roll-ups in the DACH region. For organisations in the process of selecting a German ERP integrator, the financial stability and product roadmap of your partner’s software ecosystem are now legitimate due diligence criteria in their own right.
What to Watch Over the Coming Quarters
Three factors are worth monitoring.
First, the pace of product integration between visoma tickets and DocBee: NEXOWARE has announced an ambitious AI roadmap, but the promise must translate into concrete releases. Second, commercial terms for existing visoma tickets customers, which may shift following integration into the NEXOWARE group. Third, the availability of a unified offering for ERP integrators currently running both products separately.
The transaction value was not disclosed — standard practice for mid-market IT deals in Germany.
To explore related topics, read our guide to German ERP platforms proAlpha and abas with GoBD/ZUGFeRD compliance requirements, our guide to selecting an ERP integrator using a scoring grid, and our 2026 ERP comparison for European SMEs.
